Contact DES
Unemployment Insurance Contacts for Claimants
DES Customer Call Center
For questions regarding benefits and assistance with Unemployment Insurance Claims/Login or Password Reset.
Phone: 1-888-737-0259
Fax: 1-919-250-4315
Hours of Operation: 8 a.m. to 5 p.m. Monday - Friday
File New Claims Only The fastest and most efficient way to apply for unemployment benefits is to visit our website at If you have any questions about filing a claim for unemployment benefits or to inquire about an existing claim application, you can contact our customer call center at 888-737-0259.
Weekly Certification
File your Weekly Claim for Benefits
The most efficient way to file your Weekly Certification is to file online - click here.

If you don't have access to a computer you can file over the phone by calling 1-888-372-3453.

Contacts for Employers
Employer Call Center
Employer Login Assistance/Password Reset
Employer Tax Assistance
List of Charges/Potential Charges
Phone: 1-919-707-1150
Fax: 1-919-715-0780
Toll Free: 866-278-3822
Tax Questions via email
Employer Support & Inquiry
  EMPLOYERS: Email UI SIDES questions or comments

Public Appeals
File an Appeal
Appeals Inquiry
Directory of Appeals Referees
Phone: 1-919-707-1060

Government & Public Relations
For the media, the legislature or those in other government agencies needing information about DES and the unemployment insurance program in North Carolina.
Phone: 1-919-707-1010
Fax: 1-919-733-9420

DES Contacts
Dale R. Folwell, Assistant Secretary
Employer Tax Assistance
UI Sides Employer Support & Inquiry
Other DES Employees

DES Address

DES Mailing Address:
P.O. Box 25903
Raleigh, NC 27611-5903

DES Central Office Location:
700 Wade Avenue
Raleigh, NC 27605
Please note that this is a secure facility. Customers needing assistance with their unemployment insurance claim should contact us via phone or email only.